FAQ's
How is the Hot Tub Filled?
Answer: By hosepipe supplied by the customer
How long does it take to fill the hot tub?
Answer: Anywhere from 1 to 3 hours depending on tap speed.
Do you have to keep the plug in all the time for the hot tub to stay up?
Answer: the pump will need to be kept on at all times to keep the temperature of the hot tub warm.
What is the temperature of the hot tub?
Answer: The Hot Tubs heat up to 40 degrees, they can be made cooler if desired.
How long does it take for the inflatable hot tub to be setup?
Answer: it takes around 1 Hour to setup and from 1 to 3 hours to fill the hot tub with water.
Is the Hot Tub safe for children?
Answer: Yes as long as supervised by an adult at all times, we use Chlorine in all our tubs
What we need from you to setup the hot tubs?
Answer: Strong Level surface 2 x 2 meters water tap, hose & socket.
When will you deliver/collect the Hot Tub?
Answer: We deliver afternoon from 1pm until 21:00pm day before hire, and we collect on your third day afternoon (your choice by dark)
Do you set-up everything?
Answer: We Set-up everything apart from filling and activating heating, that's your part.
How do I book a Hot Tub?
Answer: You can book through this website, and Facebook - https://facebook.com/rentjacuzzi/
How long can I book a Hot Tub for?
Answer: Minimum 3 day hire and maximum 7
Do I need to sign any contract with you?
Answer: No you wont need sign hire agreement as you accepted our terms / rules of hire when clicked Rent Now button.
Do you provide any chemicals for water?
Answer: Yes we provide free of charge Industry Standard Chlorine Based Spa Chemicals
Do I need pay any security deposit on delivery?
Answer: Yes to protect our hot tubs and accessories we require £100GBP (Returned on Collection day)
Do you have Gazebos and party lights?
Answer: Yes we do have Gazebo and Party Lights this can be ordered in Accessories or on check .
Do I need take down Gazebo if strong wind starts?
Answer: Yes that's your responsibility to take care about Gazebo as strong wind can damage it, you must take it down / lower down!
Can I deflate hot tub for your collection?
Answer: No we can only deflate our hot tubs as we check them for possible damages
Do you charge for delivery?
Answer: We charge 30-60 pound if your postcode isn't NN then it depends on distance.
Do you charge for last minute bookings e.g. I need it for today / tomorrow?
Answer: Yes we apply extra charge for extra staff arrangements as unplanned route/day/delivery which is 20 pounds.
How to keep water clean at all times?
Answer: Users should: Shower before use, not be wearing makeup, creams, perfumes or fake tan, Tie long hair up , Remove all jewelry
Wash feet before entering to prevent any grit/grass from entering the tub
Not spill food and drink into the hot tub
Not add any of their own cleaning chemicals or bathing oils such as bubble bath
Clean the filter daily and remove any caught items from the pipe after filter replacement/cleaning monitor your temperature
If actions haven't been taken to keep the water clean and clear during your hire, and the water becomes cloudy and or has a smell, you MUST empty the hot tub, clean, and refill it.
PLEASE NOTE: Your hot tubs are sanitized with an industrial grade cleaner and sanitizer before your hire, are filled with clean, drinkable water from your own taps; the water only becomes dirty by wrongful use.
Rent Jacuzzi accept NO liability for illness, skin/eye irritation or other where the water has become dirty.
Can hot tubs operate in winter time when temperature lower then 4C?
Answer: Yes as long as they are filled with hot water directly Via Kitchen tap or our instant heat option
Are you fully insured ?
Answer: Yes we have public liability insurance and products liability insurance.